Consumer Protection Act 2019: Market Response & Challenges
The Consumer Protection Act, 2019's adaptation to e-commerce and digital advertising is being evaluated.
The Consumer Protection Act, 2019 is a law protecting consumer interests, replacing the 1986 Act, with provisions for e-commerce and product liability.
Key Exam Points
The Act responds to marketplace changes by including online transactions.
It established the Central Consumer Protection Authority (CCPA).
The Act addresses product liability and regulates misleading advertisements.
Digital dispute resolution mechanisms are part of the Act.
Implementation challenges include vacancies and pendency in consumer commissions.
Low consumer awareness and digital market complexities are also challenges.
Measures required include institutional capacity-building and coordinated regulation.
Stronger platform accountability and technology-based monitoring are suggested.
The Consumer Protection Act, 2019 replaced the Consumer Protection Act, 1986.
The Act came into force on July 20, 2020.
It introduced the concept of 'product liability'.
The Act established the Central Consumer Protection Authority (CCPA).
CCPA has powers to inquire, investigate, and issue directions against unfair trade practices.
The Act covers e-commerce transactions and direct selling.
It provides for consumer dispute redressal commissions at district, state, and national levels.
Consumers can file complaints electronically.
Consumer Protection Act, 2019 replaced the 1986 Act, addressing e-commerce and product liability.
What is one of the key features introduced by the Consumer Protection Act, 2019, to address marketplace changes?